GOX Privacy Policy

Last Updated: March 2026

GOX (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use the GOX platform as either a Customer or Rider. By using GOX, you agree to this Privacy Policy.

1. Information We Collect

1.1 Personal Information

• Full name
• Phone number
• Email address
• Profile photo
• Identification details (Riders only)

1.2 Location Information

• Real-time GPS location (Riders while online)
• Pickup and drop-off locations (Customers)
• Trip routes and delivery history
• Saved addresses

1.3 Device & Technical Information

• Device type and OS
• App version
• IP address
• Usage logs

1.4 Transaction Information

• Orders and deliveries
• Payment history
• Subscription fees
• Ratings and reviews

1.5 Rider Documents

• Driving licence
• Vehicle registration
• Insurance documents (if required)
• Verification photos

2. How We Use Your Information

• Create and manage accounts
• Match Customers with Riders
• Process deliveries
• Process payments and subscriptions
• Verify Rider identity
• Improve platform performance
• Prevent fraud and abuse
• Provide customer support

3. Location Data

• Enable pickup and delivery tracking
• Calculate distance-based pricing
• Match nearby Riders

Rider location is tracked only while online. Customer location is used only during bookings.

4. Information Sharing

4.1 Between Users

• Customers receive Rider name, contact number (may be masked), and vehicle details
• Riders receive Customer name, phone number, and delivery locations

4.2 Service Providers

• Payment processors
• Cloud hosting providers
• SMS/email services
• Map providers

4.3 Legal Requirements

We may disclose data if required by Malaysian law, court orders, or authorities.

5. Data Retention

• While account is active
• Legal and tax obligations
• Fraud prevention and disputes

You may request deletion of your account subject to legal requirements.

6. Data Security

• HTTPS encryption
• Secure servers
• Access control systems
• Restricted internal access

No system is 100% secure.

7. Your Rights

• Access your data
• Update your information
• Request deletion
• Withdraw consent

Email: team@mygox.cloud

8. Cookies & Tracking

• Session cookies
• Analytics tools
• Performance tracking

9. Third-Party Services

• Payment gateways
• Map services
• Notification systems

10. Rider-Specific Data Use

• Identity verification
• Performance monitoring
• Safety compliance
• Fraud detection

11. Customer-Specific Data Use

• Improve matching
• Order history
• Service optimization

12. Children’s Privacy

GOX is strictly for users aged 18 and above. We do not knowingly collect data from minors.

13. Data Transfers

Your data may be stored or processed on secure servers outside your country.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use means acceptance of changes.

15. Contact Us

Email: team@mygox.cloud

16. Consent

By using GOX as a Customer or Rider, you agree to this Privacy Policy.